| Agreement Overview |
Agreement for the supply & installation of Solar Power and/or Battery Storage. NETCC-compliant; governed by Queensland law. |
Read, understand, and retain a copy of this contract. |
Provide contract in plain English; comply with all legal codes. |
| Quotation & Pricing |
Detailed, itemised quote valid 10+ business days; includes total price, deposit, specs, incentives, and all terms. |
Review and accept quote; pay deposit to proceed. |
Provide written quote; update for any variations. |
| Payment Terms |
Deposit required to schedule; balance due on completion; receipts for all payments. |
Pay according to agreed terms. |
Issue receipts; secure job on payment. |
| Environmental Certs |
STCs and other certificates including environmental carbon savings and reporting assigned to REA unless stated otherwise. |
Assign STCs/credits as per contract. |
Manage STC process and deductions. |
| Installation |
Installed by CEC-accredited electricians; complies with all standards. Timing as per quote. |
Provide access; notify of site hazards. |
Install safely; inform of delays. |
| Customer Obligations |
Safe access, disclose hazards, maintain WiFi, arrange strata/body corporate approval if required. |
As described. |
Guide and remind customer. |
| Handover & Operation |
Handover with manuals, demo, support, monitoring, care/maintenance instructions. |
Learn operation and perform routine maintenance. |
Provide clear instructions and post-install support. |
| Performance |
System performance based on estimates; can vary due to external factors. |
Use system as intended; monitor results. |
State all limitations in writing; monitor & address issues. |
| Warranties |
Product per manufacturer and 10-year workmanship warranty. Australian Consumer Law rights apply. |
Follow warranty process if issues arise. |
Assist with all warranty claims and responses. |
| Variations |
All scope changes/extra costs require written approval. |
Approve/dispute variations before work starts. |
Quote and document variations before work proceeds. |
| Cancellations |
Full refund if major change in design/price, major delay (unless beyond REA’s control), approvals denied, or during cooling-off. |
Notify REA if you wish to cancel or exercise rights. |
Process refunds per law & NETCC. |
| Exclusions |
Meter upgrades, structural works, external approvals, extra WiFi gear unless quoted. |
Arrange/approve excluded works if required. |
Clarify all exclusions. |
| Privacy |
Personal data used for installation, monitoring, and compliance. Not shared except for legal/warranty/regulatory reasons. |
Provide info as required; review privacy policy on request. |
Handle data per Privacy Act; supply privacy policy on request. |
| Complaints |
Complaints lodged via support; acknowledged in 2 business days; resolved in 15 business days. May escalate to Ombudsman. |
Provide details and respond to requests during resolution. |
Acknowledge, track, and resolve all complaints. |
| Liability / Insurance |
REA holds required insurance. Liability limited as permitted by law. |
Maintain own insurance post-install. |
Hold public liability and workers’ comp; limited liability. |
| Force Majeure |
Not liable for delays beyond REA control (weather, disasters, supply chain, etc.). |
Accept schedule changes if required. |
Communicate promptly if delays occur. |
| Assignment |
Contract and warranties transfer to new owner if property is sold. |
Notify REA of ownership changes. |
Update records for new owner; continue support. |
| Governing Law |
Governed by the laws of Queensland, Australia. |
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| Code Compliance |
REA complies with NETCC, Clean Energy Council Code, and relevant Australian standards. |
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