Terms
The terms of sale apply to the supply, installation and monitoring of REA Powerbank Battery Storage Solutions to the consumer and or business enterprise. The terms are to be agreed and followed by all parties with no exception unless agreed upon by all parties in writing within 7 days prior to the installation date. NOTE: REA Power must comply with the CEC Code of Conduct at all times.
Conditions
A deposit of 25% is required in order to allocate stock and schedule installation.Price is only applicable if all STC's are signed over to Renewable Engineering Australia. Customer assigns and transfers all rights, interest and entitlement (including the right to sell) any environmental savings including CO2 offset and/or carbon credits to Renewable Engineering Australia. Point of sale discount is based on an STC value stated in the quotation.Balance of payment must be paid infull on the day of the completion of the Powerbank Battery. Renewable Engineering Australia accepts no responsibility and expressly disclaims liability for any loss, damage or expense associated with the use, installation or modification of the Powerbank battery outside this contract agreement.Customer must assign this contract to any subsequent owner, and any subsequent owner will be deemed to be the customer.
Exclusions
Meter box upgrades – If the current meter box does not comply with the current Supply Authority regulations, an upgrade of the meter box will be required to meet the current standards in order to receive the energy monitoring meter supplied and installed by the Supply Authority. This upgrade will be at the clients expense unless an allowance has been made for this in the above system description.Any unforeseen site specific circumstances arising in additional installation cost greater than 5% of the contract value. - Should any circumstances occur, the client will be advised any additional cost prior to installation for approval or offered a full refund. Additional Supply Authority fees outside this contract agreement such as electricity meter alterations and or replacement - this will be charged by the respective electricity retailer and will show up on the system purchasers next electricity bill. Wifi connection is required for communication with the Enphase Envoy gateway module for the set up of the Enlighten system monitoring. If the gateway module is not in range or will not connect to the existing wifi network, a wifi extender or wireless access point will be required to be supplied by the owner or REA can arrange the supply and installation of wifi extenders for an additional fee.
Refunds
A full refund is applicable in the following circumstances. Change to system design from what was originally agreed upon. Installation delay from what was agreed upon at time of sale. Network Grid approval not granted. Any additional foreseen charges which was not specified at the time of sale.
Installation
All installations are performed by our Clean Energy Council accredited installer.
Installation Timeline
Order Confirmation deposit paid >> Installation Scheduled (Within 5 Days of deposit) >> Relevant approvals granted (Between 2 - 30 days) >> Installation Completion (Within 14 days after approval). Installation timeline does not include any delay not caused by REA Power such as inclement weather or component shortage. Once installation is complete, our team will explain how to measure system performance and how to maintain the system.
Electricity Tariffs
After the battery system has been installed your electricity contract / schedule of rates may change, it is important to keep up to date with your electricity contract to ensure you are paying the lowest cost for power and receiving the highest export rate for your exported solar power energy.
Warranties
Refer to the system warranty page and specific manufacturer warranty documentation.
REA Accreditation Information
Electrical Contractors Number REA Systems - 74275
Clean Energy Council Design and Install Primary Licence Number - A8139057
Tesla Energy Certified Installer Number - AN-0008248